Privacy Policy
Your privacy is important to us
Last Updated: January 1, 2025
At Royal Locksmith, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Personal Information
We may collect personal information that you provide to us, including but not limited to:
- Name and contact information (email address, phone number, mailing address)
- Service location and property details
- Payment information (processed securely through third-party payment processors)
- Communication preferences
- Service history and appointment details
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser information
- Device type and operating system
- Pages visited and time spent on pages
- Referring website addresses
- Cookie data and similar tracking technologies
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our locksmith services
- Process and complete transactions
- Send service confirmations, updates, and appointment reminders
- Respond to your inquiries and provide customer support
- Send marketing communications (with your consent)
- Analyze website usage and improve user experience
- Comply with legal obligations and protect against fraud
- Maintain security and safety of our services
Information Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party vendors who perform services on our behalf (payment processing, email delivery, analytics)
- Legal Requirements: When required by law, subpoena, or court order
- Business Transfers: In connection with any merger, sale of company assets, or acquisition
- Protection of Rights: To protect the rights, property, or safety of our company, customers, or others
- With Your Consent: When you explicitly authorize us to share your information
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences and understand how you interact with our site.
You can control cookie preferences through your browser settings. Note that disabling cookies may limit your ability to use certain features of our website.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data during transmission (SSL/TLS)
- Regular security assessments and updates
- Access controls and authentication procedures
- Employee training on data protection practices
- Secure data storage and backup systems
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
Your Privacy Rights
You have the right to:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Opt-Out: Unsubscribe from marketing communications at any time
- Data Portability: Request a copy of your data in a structured format
- Object: Object to certain processing of your personal information
To exercise any of these rights, please contact us using the information provided below.
Children's Privacy
Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information from your child, please contact us immediately so we can delete that information.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the updated policy on this page with a new "Last Updated" date.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Questions About Our Privacy Practices?
We're here to help. Contact us anytime with your privacy concerns.