Accessibility Policy
We're committed to making our website and services accessible to everyone
Last Updated: January 1, 2025
Royal Locksmith is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure we provide equal access to all of our users.
Our Commitment
We believe that everyone should be able to access our website and services, regardless of ability or technology. We are committed to:
- Providing an accessible and user-friendly website experience
- Following Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA
- Ensuring our digital content is perceivable, operable, understandable, and robust
- Regularly testing and improving our website's accessibility
- Training our team on accessibility best practices
- Welcoming feedback and addressing accessibility issues promptly
Conformance Status
The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.
Royal Locksmith website is designed to be partially conformant with WCAG 2.1 Level AA. We are continuously working to achieve full conformance and improve accessibility across all aspects of our digital presence.
Accessibility Features
Our website includes the following accessibility features:
Keyboard Navigation
- Full keyboard navigation support
- Logical tab order
- Skip navigation links
- Visible focus indicators
Screen Reader Compatibility
- Semantic HTML structure
- ARIA labels and landmarks
- Descriptive alt text
- Proper heading hierarchy
- Clear form labels
Visual Design
- High contrast color combinations
- Readable font sizes
- Text resizable up to 200%
- Color is not sole information carrier
- Responsive design
Content Structure
- Clear and consistent navigation
- Descriptive page titles
- Breadcrumb navigation
- Meaningful link text
- Clear error messages
Known Limitations
Despite our best efforts, some areas may have accessibility limitations:
- Some third-party embedded content may not be fully accessible
- Older PDF documents may not meet current standards
- Some interactive features may require JavaScript
Assistive Technologies
Our website works with commonly used assistive technologies:
- Screen readers (JAWS, NVDA, VoiceOver)
- Screen magnification software
- Speech recognition software
- Alternative input devices
- Browser zoom and text customization
Browser Compatibility
For the best experience, we recommend using the latest versions of:
- Google Chrome
- Mozilla Firefox
- Safari
- Microsoft Edge
Physical Service Accessibility
Beyond our website, Royal Locksmith provides accessible services:
- Mobile locksmith services to your location
- Phone and email support
- Flexible appointment scheduling
- Trained technicians
Feedback and Assistance
We welcome your feedback on the accessibility of our website and services. If you encounter any accessibility barriers, please let us know:
- Describe the accessibility issue you encountered
- Include the web page or feature where you experienced the problem
- Mention the assistive technology you were using, if applicable
- Suggest how we might improve accessibility
We aim to respond to accessibility feedback within 5 business days and will work to resolve reported issues as quickly as possible.
Continuous Improvement
Accessibility is an ongoing effort. We are committed to:
- Regular accessibility audits and testing
- Implementing user feedback and suggestions
- Staying current with accessibility best practices
- Training staff on accessibility awareness
- Updating this policy as we make improvements
Contact Us About Accessibility
For accessibility questions, concerns, or to request assistance, please contact us:
Please include "Accessibility" in your email subject line or mention it when calling so we can direct your inquiry appropriately.
Formal Complaints
If you are not satisfied with our response to your accessibility concern, you have the right to file a complaint with:
- The U.S. Department of Justice, Civil Rights Division
- Your state's civil rights enforcement agency
We're Here to Help
If you need assistance accessing our website or services, please don't hesitate to reach out.